1. Agreement to Terms
These Terms of Service constitute a legally binding agreement made between you and TripleLM ("we," "us," or "our"), concerning your access to and use of our website, products, and services.
You agree that by accessing our website and/or services, you have read, understood, and agree to be bound by all of these Terms of Service. If you do not agree with all of these terms, you are prohibited from using our website and services and must discontinue use immediately.
2. Products and Services
TripleLM provides on-premises AI hardware solutions designed for organizations handling sensitive data. Our products and services include:
- AI hardware units for local data processing
- Software updates and maintenance
- Technical support services
- Training and implementation assistance
3. Subscription Terms
3.1 Subscription Model
Our services are provided on a subscription basis. The subscription includes the hardware unit, software updates, technical support, and an annual hardware refresh.
3.2 Payment Terms
Payment for the initial setup and first month is due at the time of purchase. Subsequent monthly payments will be automatically charged to your payment method on file. All fees are non-refundable except as provided in our 30-day money-back guarantee.
3.3 Cancellation
You may cancel your subscription at any time. Upon cancellation, you will retain access to the services until the end of your current billing period. You will be required to return the hardware unit to us within 30 days of cancellation.
4. Intellectual Property Rights
The website, products, and services, including their entire contents, features, and functionality, are owned by TripleLM, its licensors, or other providers and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
You are granted a limited license to access and use our website, products, and services for your internal business purposes. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of our materials without our express written consent.
5. User Responsibilities
You are responsible for:
- Providing accurate and complete information when registering for our services
- Maintaining the security of your account and password
- Ensuring that your use of our products and services complies with all applicable laws and regulations
- Using our products and services only for lawful purposes and in accordance with these Terms
- Properly maintaining the hardware unit in accordance with our guidelines
6. Limitation of Liability
In no event shall TripleLM, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
- Your access to or use of or inability to access or use our services
- Any conduct or content of any third party on our services
- Any content obtained from our services
- Unauthorized access, use, or alteration of your transmissions or content
7. Warranty Disclaimer
Our products and services are provided "as is" and "as available" without any warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
8. Governing Law
These Terms shall be governed by and defined following the laws of the State of California. TripleLM and yourself irrevocably consent that the courts of California shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.
9. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last Updated" date. It is your responsibility to review these Terms periodically for changes.
10. Contact Us
If you have any questions about these Terms, please contact us at:
TripleLM
123 Tech Plaza, Suite 400
San Francisco, CA 94105
Email: legal@triplelm.com
Phone: +1 (800) 555-0123